Winterfest Trolley Tours

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4.2

( 8 reviews )

Performing Arts, Museums

Closed See Hours

221 Palafox Pl, Pensacola, FL 32502, United States

+1 8505-831-365

Winterfest Trolley Tours is a well-established brand that offers enchanting holiday experiences to its customers. With a focus on delivering memorable moments, Winterfest Trolley Tours takes pride in its attention to detail and commitment to customer satisfaction. Each tour is thoughtfully crafted to transport guests into a festive wonderland, brimming with the spirit of the holiday season. From fascinating train rides to engaging storytelling sessions, Winterfest Trolley Tours offers a diverse range of activities and entertainment options for individuals, families, and groups. With a team of dedicated actors and beloved characters such as Santa Claus and the Grinch, guests are guaranteed an immersive and magical experience. Warm hot cocoa and a dash of holiday traditions further enhance the delightful journey. Winterfest Trolley Tours is dedicated to creating cherished memories that will last a lifetime. Step aboard and let the festivities begin!

Reviews

4.2/5

8 reviews

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1 stars

Yao lu

March 22, 2024

Before you go please know your child can not sit on Santa’s lap. My 16 month old had to awkwardly sit on the “presents” in front of Santa which honestly are shabby and awkward while Santa did some odd arms out thing behind him. Really unsatisfying. Last years photos were WAY better quality and I felt like they actually took some time with us. This year we waited in line half a hour past our appointment time, which fine I’m sure it gets backed up but then didn’t even have 3 minutes with Santa. It’s like they just clicked the first 25 photos they could and were done, no attempt to take a actual good one. We won’t be back next year unfortunately unless they change the “sit on boxes while Santa creeps behind you” thing. I will attach last years photos and then this years. Definitely disappointed.

Saif kato

March 22, 2024

Before you had to pay to see Santa or the Grinch it was amazing. Somewhere finally that you could take ur family and enjoy Christmas in Pensacola without being rich. Buy a cup of hot chocolate let kids see Santa, and play in the pretend snow. It was truly great. While I listen to the Christmas carol. But now you have to pay for all of it and not just $5 or $10 it's like $50!!!! It took the happiness right out of it! Season of giving turned into the season of rip-off!!! Kids that are less fortunate can't experience the magic because they can't afford it! That's not cool!

Vicki spires

March 22, 2024

I paid $27 per person for Scrooge, there were 5 of us ($135) NOT worth the money for what you get, a 20 min ride around the block. We were also supposed to get a free photo with the Ghost of Christmas Future in front of a tombstone with your own personalized epitaph which they did not give us. The womans response when I asked for it was “No you don’t get one, we just didn’t take it off the website”. As a local to the area I’m incredibly disappointed and will not be bringing back our family/friends in the future.

Kathy goodwin

March 22, 2024

Price is unconscionable for a 15-20 minute ride in a trolley at $27 per person. We rode in the attached trolley and were unable to see the actors along the way at a couple of the very few stops. So if you don't mind paying this price and can't ride the first trolley, wait for the trolley to come back. At one of the stops they passed out bells but didn't have enough for all of the passengers on the trolley. Very disappointed.

Deanna venzke ells

March 22, 2024

Winterfest was top notch ! We did the Scrooge tour ( A Christmas Carol) on one of the coldest nights in December. Though it was freezing cold, all the staff and performers all did an amazing job despite the weather. I would highly recommend this tour for you and your families to enjoy during Christmas time! Look forward to next year !

Tidus

March 22, 2024

My family and I had a great time at Winterfest last year and this year. I was nervous because it was going to rain, but they moved everything inside and we boarded the trolley from a parking garage to avoid getting wet. I also enjoyed meeting Santa. It is pricey but Santa does spend some quality time talking to your kiddos, and numerous digital photos are taken by a professional photographer and emailed to you immediately after. Overall the whole experience is joyful and well organized. We did have one member of our party back out at the last minute, and no refunds given, but this is clearly stated on their website. This will be part of our family’s Christmas tradition in the years to come!

Jason hung

March 22, 2024

Fun and inspires the Christmas spirit.🎅🤶🦌🌲Stories include A Christmas Carol, A Christmas Story, Peanuts Charlie Brown, Cat in the Hat, nativity, the Grinch and more. …

Suzukii

March 22, 2024

Waited 25mins after our time slot and then to be told my 1yr old can’t sit with Santa. Then were rushed throw almost felt like because they were behind schedule. Compared to previous years the pictures, customer service and overall experience was awful